Escuela de Medicina

Sistema de quejas y sugerencias

Spanish

REPORTE DE QUEJAS Y SUGERENCIAS

La comunidad académica de Unibe asume la responsabilidad de crear y mantener un ambiente de aprendizaje saludable caracterizado por integridad, inclusión y excelencia. Promovemos un clima educativo de bienestar basado en el respeto, abierto comunicación y colaboración entre miembros de la comunidad. La Universidad rechaza la deshonestidad académica, el maltrato, el acoso y cualquier comportamiento que atente contra la integridad de las personas, según lo establecido en nuestros Reglamentos, Políticas y Regulaciones Institucionales. Estamos comprometidos con la formación de profesionales íntegros y éticos que impactan positivamente en la vida de los demás.

  • Además de este mecanismo electrónico para presentar alguna queja o reclamo en la universidad, el estudiante de Medicina puede acudir a las oficinas de la Escuela de Medicina, con sus respectivos coordinadores de ciclo o en la oficina de asuntos estudiantiles.
  • En la Escuela de Medicina lo atenderá un asistente administrativo estudiantil.
  • El estudiante detallará el reclamo presentado en el documento “Formulario de recepción y gestión de quejas y reclamos”.
  • Si el asistente estudiantil no puede resolver su problema, se programará una cita con el coordinador académico y/o estudiantil correspondiente, en las próximas 24 a 48 horas.
  • Luego de analizar el reclamo con los involucrados, se ofrecerá la respuesta por escrito.
  • Los estudiantes pueden ser recibidos por el director/decano de la Escuela, siempre que sean referidos por su coordinador académico y/o estudiantil y cuando apelen el resultado de su reclamo.
  • Para apelar el resultado final en la Escuela de Medicina, el estudiante utilizará el Decanato de Estudiantes, el cual determinará si procede o no replantear su caso en la Escuela de Medicina y/o en otra dependencia de la universidad vinculada a la situación. (Registro, Área Financiera, Vicerrectoría, Rectoría, etc.) Estamos en la mejor disposición de solucionar su situación, siempre que esté dentro de las Normas y Reglamentaciones, pero si no está conforme con la decisión tomada puede remitir su queja o reclamo por escrito al Viceministerio de Educación Superior, junto a toda la información relativa al caso.
Formulario

La honestidad y el compromiso social es parte de los valores de la Escuela de Medicina de UNIBE, proveer información falsa será considerado un acto de deshonestidad e irrespeto, por tanto, puede ser motivo de sanciones según establecido en nuestro reglamento académico.

English

COMPLAINTS & SUGGESTIONS SYSTEM

  • To report a grievance or file a complaint at the University, medical students must contact the School of Medicine office or send an email to [email protected]
  • At the School of Medicine, you will be assisted by a Student Administrative Assistant.
  • The student will submit their claim by completing the “Student Complaint Report Submission Form”
  • If the Student Assistant cannot resolve the issue, an appointment will be scheduled with the corresponding Academic and/or Student Coordinator, within the next 24 to 48 hours.
  • After discussing the claim with the parties involved, the corresponding response will be provided in writing.
  • Students can meet with their School Director/Dean, if they are referred by their Academic and/or Student Coordinator and when they appeal the result of their claim.
  • To appeal the final result issued by the School of Medicine, the student will do so via the Dean of Students Office, which will determine whether or not to present their case to the School of Medicine once again and/or to another department of the university linked to the situation (Registry, Financial Area, Vice Chancellor or Chancellor’s Office, etc.).

 

At UNIBE, we are in the best disposition to resolve your situation, as long as it is within the Rules and Regulations. Nonetheless, if you are dissatisfied with the decision made, you can send your complaint or claim in writing to the Vice-Ministry of Higher Education, enclosing all the information related to your case.

 

ACADEMIC MENTORING PROGRAM

The UNIBE School of Medicine Academic Mentoring and Guidance Program offers its students strategies and resources to help them set and meet their goals, primarily during their preparation for the medical certification exams in the United States (USMLE).

 

Lack of planning and guidance can prevent students from making progress in preparing to take these exams. The program emphasizes the identification of weaknesses and the design of a precise and individualized action plan. Participants are evaluated in order to get to know their opportunities for improvement and develop a timely work plan, taking into account their personal needs. Each student is monitored by their assigned Mentor, who provides the pertinent recommendations and evaluates progress periodically.

 

We have a team of mentors from the faculty who are willing to offer counseling and guidance, plus a team of student volunteers who perform the role of "peer mentors", in charge of assisting program members who face difficulties with specific course topics. Both groups (Mentors and Peer Mentors) have successfully passed their USMLE Step 1 and are willing to share their experience.

 

Who can participate?

Any UNIBE medical student who has completed the first 8 semesters of their program and who is interested in accessing graduate medical studies in the United States.

 

More information

School of Medicine, Academic Coordination of Basic Sciences and Credential Validation Office.

Form

Honesty and social commitment is part of the values of the UNIBE School of Medicine, providing false information will be considered an act of dishonesty and disrespect, therefore, it can be grounds for sanctions as established in our academic regulations.